Why can't the app hear me?

Having audio issues? Don't worry—we'll help you get back to your self-tape quickly with these simple fixes.

If the app doesn't hear your lines

1. Use Chrome or Safari - These browsers fully support our voice recognition features

2. Use a laptop - Laptops typically provide better processing power and more reliable connections than mobile devices

3. Enable microphone access - Check that your browser has permission to use your mic (reload the page after enabling)

4. Check microphone settings - If using an external mic, ensure it's selected as your input device in system settings

5. Restart your browser - A quick browser restart can fix permission issues and clear temporary glitches

6. Restart your device - Sometimes a full device restart is all you need to resolve stubborn audio problems

7. Test internet connection - Our speech processing needs a stable connection (see testing steps below)

8. Update your browser - The latest version ensures you have all compatibility fixes and performance improvements

If you can't hear the AI audio

1. Check your speakers - Make sure they're unmuted and volume is turned up

2. Test internet connection - AI audio requires stable internet to stream properly

Enabling microphone access

• Chrome: Device specific instructions here

• Safari: Device specific instructions here

• Remember to reload your page after making these changes

Testing your internet connection

1. Go to Google Speedtest

2. Click "Run Speedtest" (you'll need at least 30Mbps for upload and download)

Still having issues?

We're here to help! Contact our support team at support@scenepartner.ai